Evaluating Library Services Quality Using GDSS-AHP, LibQual and IPA
نویسندگان
چکیده
منابع مشابه
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study
SERVICEMARKETING HAS IDENTIFIED THE CUSTOMER or user as the most critical voice in assessing service quality. Before assessments can be made of service quality in ARL libraries, it is essential to investigate what connotes service quality in the minds of library users. Today the dimensions of library service quality among the ARL cohort are not fully understood from the user perspective. The Li...
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ژورنال
عنوان ژورنال: IJCCS (Indonesian Journal of Computing and Cybernetics Systems)
سال: 2018
ISSN: 2460-7258,1978-1520
DOI: 10.22146/ijccs.32142